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At The
Assistant Product Group, Inc., customer satisfaction is very important to
us. We love to hear from you when you love our products, but we want to hear
from you as well if for some reason, you are not satisfied. Below are our policies for
returns, exchanges and cancellations. We'll make every effort to ensure that
you are satisfied.
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At The Assistant Product Group Inc., we take great pride in the quality
and craftsmanship of our products. Attention to detail in design, materials,
and construction is always forefront. Every item in our collection is
carefully inspected before leaving our warehouse. We encourage you to do the
same upon receipt of your purchase. In the event that damage occurs in
transit, or if you discover any defect in manufacturing, please contact us
by phone at (513) 522-4700 or by e-mail at
info@assistantproductgroup.com
for complete instructions.
APG will accept any returns up to 15 days after delivery of your order.
Upon
return, your merchandise will be inspected. Pending inspection, a refund or
credit will be issued to you for the value of the item including taxes
within 30 days.
Shipping fees are non-refundable. A restocking fee may apply.
Note: Custom and special orders are not returnable. |
To return an item by mail, be sure to include your name, address,
telephone number and form of payment information. We suggest that you insure the package and
then mail
to:
THE ASSISTANT PRODUCT GROUP
c/o Literature Fulfillment Services
101 Northeast Drive
Loveland, OH 45140-7145
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